Execution Case Study: Performance Management and Alignment
Challenge
- Information services company President had two-year Operating Plan but needed to obtain input and alignment across his Executive Leadership Team (ELT)
- Key company performance metrics needed to be established and achievement "owned" by his ELT
- Execution Plan needed to be established and "kicked off“
Outcome Achieved
- Execution Imperatives structured and agreed based on overall Operating Plan
- ELT determined key performance metrics and agreed to accountabilities
- Execution Plan established and agreed across ELT and senior leadership team (SLT)
- ELT alignment achieved
Engagement
- Organizational change project structured based on company culture and climate results from prior third party survey conducted by human resources
- Primary alignment work completed through multiple facilitated sessions and highly engaged discussions
- Straw man best practice metrics seeded into discussions to steer focus
- Using Dysfunctional Team concepts, brief survey conducted to understand ELT strengths and weaknesses
Why the Solution Enterprises Team?
- Overall direction by Solution Enterprises Managing Principal but professional facilitator also engaged to structure face-to-face sessions
- Solution Enterprises Team cross-functional knowledge (operations, sales, customer service, business development, IT, finance, human resources)
- Strong execution capabilities drive action and results