Transformation Case Study: Business Restructuring

Challenge

• A business unit struggling to gain momentum following major “back office/operational” and “front office/customer” reengineering projects
• Many new processes established at great consulting cost but were fragmented and inefficient

Outcome Achieved

• Annual revenues increased $16 million
• $7 million operating productivity was achieved
• Current assets were reduced, and fixed asset utilization was improved

Engagement

• A single, integrated (Front office and back office) approach architected and implemented
• Consistent work processes from offering development to cash receipt designed and integrated across all locations
• Aligned, cascaded goals, process-based management, rigorous KPI measurement, and lean/six sigma continuous improvement implemented
• Training developed and delivered to the management and operating teams to sustain the initial improvements

Why the Solution Enterprises Team?

• Experienced Principals able to translate large company experience to smaller companies
• Problems identified quickly and proven solutions evaluated thoroughly
• Sustained improvement always the primary objective
• Managing Principal structured and implemented the engagement and executed the solution beyond the initial improvements