Transformation Case Study: Business Process Transformation
Challenge
- Standalone division of discrete equipment manufacturing company experienced financial losses well over a decade while markets served becoming partially commoditized
- Company determined it needed to find new markets with high barriers to entry; unfortunately, initial penetration of these higher risk markets led to increased losses
- Transformation to a process-based structure required to capture the larger rewards of these higher risk markets
Outcome Achieved
- Financially impaired division achieved profitability even before the first year of the Business Process Transformation
- Business platform capable of sales and manufacturing 5x current quantities defined and established
Engagement
- Single, integrated approach to Business Process Transformation was designed and execution begun over the first year
- Work undertaken in three phases: Assess, Implement, and Sustain
- Four work streams - Business Strategy, Process Management, Change Management, and Technology were implemented
Why the Solution Enterprises Team?
- Managing Principal evaluated the issues, formulated and designed an integrated solution, and directly managed the overall engagement
- Other Principals provided broad cross-functional knowledge and expertise in sales, engineering, finance, IT, HR, quality, and supply chain
- Solution Enterprise Team also included seven professionals with deep experience in IT, process mapping, and discrete manufacturing
- Focus on softer critical elements such as training, communications, management skill development, and cultural change needed for sustainability